1. Shipping Overview & Pre-Orders

Ollee Watch Inc. offers worldwide flat-rate shipping from Canada. Shipping and delivery timelines are estimates. Pre-order items are clearly marked before purchase, and estimated fulfillment schedules are provided at checkout. If a delay occurs, automated update emails will be sent to notify customers with updated timing. Standard shipments dispatch on Fridays. Orders placed before Wednesday at 12:00 PM (Noon) ET ship that week; later orders ship the following Friday.

Address Changes After Order Placement

We can only update shipping addresses if the request is received at support@olleewatch.com before Wednesday at 12:00 PM ET of your dispatch week. Once in transit, we cannot change delivery addresses, reroute packages, or guarantee carrier corrections. At that stage, the shipment is outside of our control.

2. Customs, Import Charges & Customer Information Responsibility

Customers are solely responsible for providing complete and accurate shipping information at checkout, including: personal customs codes, tax identification numbers (CPF, PCCC, RUT, Codice Fiscale), national ID numbers, short address codes, regional delivery codes, and apartment/unit details. As noted in your order confirmation email, you must email support prior to dispatch if your country requires a Tax ID.

• United States: Duties are pre-paid through courier arrangements (DDP). No extra charges on delivery.
• Canada: No customs duties. Applicable provincial/territorial sales taxes apply at checkout.
• Rest of the World (DDU): Subject to import duties, taxes, brokerage fees, clearance fees, or VAT imposed by the destination country. These remain the recipient's legal responsibility.

3. Failed Deliveries, Refusal & Carrier Loss

• Carrier Loss / Correct Details Provided (100% Covered): If the correct address and required tax details were provided, but the parcel is lost or damaged in transit prior to delivery confirmation, remedies are handled under our Warranty and Replacement Policy (olleewatch.com/warranty-replacement-refund: Section 3).
• Customer-Error Failed Deliveries: If a parcel is delayed, refused, held, abandoned, destroyed, or unreturned due to incorrect address entry, missing tax IDs, unpaid customs duties, or failure to collect from local pickup points within required timeframes:
  • No Refunds on Refusal: Refused deliveries or uncollected shipments are not eligible for refunds or replacements. Refusal of delivery does not constitute non-delivery under our refund policy. Abandoned or destroyed packages are strictly non-refundable. Outbound shipping is non-refundable. If an uncollected shipment is lost/destroyed in return transit, Ollee Watch Inc. bears no liability.
  • Reshipment Fee ($20.00 USD): Replacement packages will be reshipped to a corrected address upon payment of a flat $20.00 USD Reshipment Fee.
  • Chargeback Warning: Initiating a chargeback for a refused or uncollected delivery may be considered fraudulent misrepresentation, as delivery was attempted and refused.

4. Tracking "Delivered" & Package Theft

When carrier tracking confirms "Delivered", legal delivery obligations are fulfilled. Stolen or missing packages with confirmed delivery status require a police report or carrier theft investigation prior to replacement consideration. Nothing in this policy excludes statutory rights that cannot be excluded under applicable law.

5. Summary